Guest Relations Associate and Concierge
Luxury Simplified Luxury Simplified Bluffton, SC Bluffton, SC Full-time Full-time $47,000 - $50,000 a year $47,000 - $50,000 a year 1 day ago 1 day ago 1 day ago Essential Duties and
Responsibilities:
Oversee all inquiries, booking requests and direct customer contact daily.
Assist guests with all check-in procedures, answering any questions guests may have.
Resolving problems arising from guest complaints, reservations, and unusual requests and inquiries quickly and efficiently.
Escalate to Guest Relations Manager when necessary.
Manage and ensure proper inventory of home goods stored in owner's closet.
Ensure guests are treated courteously, and that guests requests for special services are carried out in a timely manner.
Implementing concierge service protocol and being fully aware and in compliance with all LSR policies and procedures.
Manage all guest reviews and respond accordingly within guideless of the Review Management Policy.
Assist in the development and deployment of guest concierge offerings.
Work with fellow guest relation team members to ensure all property information is accurate in Streamline, Breezeway, and all channel partner sites.
Provide assistance to Guest Relations and Concierge Manager as required.
Identify new business and growth opportunities.
Job Type:
Full-time Pay:
$47,000.
00 - $50,000.
00 per year
Benefits:
Paid time off Schedule:
8 hour shift On call Weekends as needed Ability to Relocate:
Bluffton, SC 29910:
Relocate before starting work (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
Responsibilities:
Oversee all inquiries, booking requests and direct customer contact daily.
Assist guests with all check-in procedures, answering any questions guests may have.
Resolving problems arising from guest complaints, reservations, and unusual requests and inquiries quickly and efficiently.
Escalate to Guest Relations Manager when necessary.
Manage and ensure proper inventory of home goods stored in owner's closet.
Ensure guests are treated courteously, and that guests requests for special services are carried out in a timely manner.
Implementing concierge service protocol and being fully aware and in compliance with all LSR policies and procedures.
Manage all guest reviews and respond accordingly within guideless of the Review Management Policy.
Assist in the development and deployment of guest concierge offerings.
Work with fellow guest relation team members to ensure all property information is accurate in Streamline, Breezeway, and all channel partner sites.
Provide assistance to Guest Relations and Concierge Manager as required.
Identify new business and growth opportunities.
Job Type:
Full-time Pay:
$47,000.
00 - $50,000.
00 per year
Benefits:
Paid time off Schedule:
8 hour shift On call Weekends as needed Ability to Relocate:
Bluffton, SC 29910:
Relocate before starting work (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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