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VOIP Engineer

Company Name:
Select Family of Staffing Companies
VOIP Engineer
General Description of Position:
Responsible for the design, development and implementation of VOIP systems. Provide first class customer service to our customer base. Provide accurate and efficient technical support and training service to customers. Provide troubleshooting expertise by interfacing with multiple technical staff members and vendors to resolve complex issues. Provide backup support to the Helpdesk and Installation & Repair team.
Duties &
Responsibilities:
Including but not limited to the following.
Responsible for deploying, maintaining, and supporting VOIP systems.
Troubleshoot and resolve highly complex customer telecommunication system problems.
Provide technical expertise to the Help Desk and Installation and Repair teams regarding telecommunication problems.
Develop written statements of work for VOIP installations.
Assist the sales team as a technical resource when VOIP demonstrations are needed and/or site assessments.

Develop Client system documentation.

Benchmark, analyze, and make recommendations for the improvement of customer VOIP systems.

Demonstrate subject matter expertise regarding the latest technologies.

Actively participates on Call Triage Team.

Provide help desk support including analyzing and resolving end-user issues.

Problem Management (determining permanent solutions to unique or chronic problems).
Minimum
Qualifications:
Only candidates who meet minimum qualifications will be considered.
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Bachelor's Degree or equivalent experience.
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Experience with Remote Monitoring and Management Tools (RMM).
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Proven ability to manage multiple tasks/projects as well as leading departmental initiatives.
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Provide project and technical lead on VOIP project assignments.
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5 years experience working with VOIP systems
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3 years experience working with Microsoft Operating Systems.
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2 years experience working in a VMware environment.
- 2 years experience installing switching/routing equipment.
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Knowledge of various technologies, including networking, hardware, software, peripherals, network applications, and security.
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Experience with installing, configuring, and administering a broad range of technologies.
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Proven technical troubleshooting skills and logical problem solving.
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Excellent organization, time management and follow up skills and the ability to manage several projects simultaneously.
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Strong customer-service orientation.
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High level problem analysis and problem resolution skills.
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Strong customer orientation.
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Excellent written and oral communication skills.
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Proficient use of computer programs, including Microsoft Word, Excel, and PowerPoint.

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