Assistant Store Manager

Company Name:
The Donna Karan Company LLC
The Donna Karan Company LLC, one of the world's leading fashion design houses, seeks an Assistant Store Manager for its DKNY Hilton Head location.
Sales Generation
Meet personal and store sales goals
Assist in the tracking, monitoring, and communication of business results
Ensure the "7 Steps of Selling" are practiced by all associates; lead by example
Continue to develop personal sales techniques and assist in the development of associates' sales techniques to maximize sales
Ensure all sales related policies and procedures are maintained
Demonstrate an in-depth knowledge of the merchandise, and develop product knowledge among selling staff
Maintain a keen interest in the fashion industry and market trends
Customer Service
Ensure all associates provide the highest level of customer service, utilizing the "7 Steps of Selling"
Build and maintain repeat clientele by utilizing personal client book and assisting staff with utilizing their client books
Resolve all client problems and complaints quickly and effectively
Assist sales associates with various customer service issues (i.e. dissatisfied customers, returns, defective merchandise).
Collaborate with store manager in areas of risk management, physical security, store cash controls, and inventory management
Support and assist in staff training in all areas of appropriate register usage and maintenance
Understand and properly execute all management register functions
Participate in bi-annual inventories
Understand and execute cash control procedures including: bank deposits, safe funds, petty cash
Assist in the implementation and maintenance of all merchandising/ visual directives
Ensure the selling floor is neat, clean, organized and reflects the correct visual image at all times
Ensure deliveries are properly processed in a timely manner
Identify and communicate product concerns in a timely manner
Communicate inventory needs to support the business goal
Human Resources
Assist in the recruitment, training and development of staff
Assist in ensuring the integrity of payroll and the payroll process
Continually evaluate the performance of each associate and provide constant feedback to ensure results
Resolve all human resources issues in a timely and effective manner, partnering with HR when necessary
Support and provide follow-up for all training programs, seminars etc.
Ensure image and grooming standards are professional, reflective of the brand image and adhered to at all times
Minimum 3 years retail experience with 1-2 years specialty management

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